Refund policy
Return Policy:
Thank you for shopping at Rose Molly! We want you to be completely satisfied with your purchase. Please read our return policy carefully.
Returns Accepted:
We accept returns within 24 hours of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Shipping:
The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.
Restocking Fee:
Please note that all returns are subject to an 99% restocking fee. This fee helps cover the costs associated with processing and restocking returned items.
Final Sale Items:
Certain items are marked as final sale and are not eligible for return. These include hair oils, hair products, health products, hair accessory, lash clusters, lash strips, nails, and kids hair products. We apologize for any inconvenience this may cause.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support within 24 hours of receiving the product. We will assist you with a replacement or refund.
Refunds:
Once we receive and inspect your returned item, we will process the refund to your original payment method, minus the restocking fee, if applicable. Please allow a few business days for the refund to be reflected in your account.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return policy and place a new order for the desired item.
Contact Us:
If you have any questions or need further assistance regarding returns, please contact our customer support team at [email protected] or through our website’s contact form.
Please note that our return policy is subject to change without prior notice. We encourage you to review this policy each time you make a purchase from our online store.
Thank you for choosing Rose Molly. We appreciate your support and look forward to serving you again!
Thank you for shopping at Rose Molly! We want you to be completely satisfied with your purchase. Please read our return policy carefully.
Returns Accepted:
We accept returns within 24 hours of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Shipping:
The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.
Restocking Fee:
Please note that all returns are subject to an 99% restocking fee. This fee helps cover the costs associated with processing and restocking returned items.
Final Sale Items:
Certain items are marked as final sale and are not eligible for return. These include hair oils, hair products, health products, hair accessory, lash clusters, lash strips, nails, and kids hair products. We apologize for any inconvenience this may cause.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support within 24 hours of receiving the product. We will assist you with a replacement or refund.
Refunds:
Once we receive and inspect your returned item, we will process the refund to your original payment method, minus the restocking fee, if applicable. Please allow a few business days for the refund to be reflected in your account.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return policy and place a new order for the desired item.
Contact Us:
If you have any questions or need further assistance regarding returns, please contact our customer support team at [email protected] or through our website’s contact form.
Please note that our return policy is subject to change without prior notice. We encourage you to review this policy each time you make a purchase from our online store.
Thank you for choosing Rose Molly. We appreciate your support and look forward to serving you again!